Call management
Manage all incoming and outgoing customer calls through an expert and integrated professionally trained team to deal with all cases of follow-up and inquiries with customers through the communication channels used by the client.
Call center services
Providing all call center services (customer service, sales, questionnaires, interactive responses, text messages sent and any related services).
Correspondence follow up
Dealing with all types of correspondence through various channels (e-mail, social media or any channel used by the client).
Reports preparation
Issuing and preparing many reports that would clarify the progress of the work to ensure its progress within the agreed work plan, and develop it by relying on the results of these reports.
Perform analysis
Assisting in conducting analyzes based on historical data, through which the necessary adjustments can be made to work plans and the development of strategies that reduce costs to a minimum without affecting the quality of services provided by the client.
Systems development
The possibility to developing the needed systems to operate the call center for a specific work nature of the client.
Feedback
Provide feedback based on questionnaires and observations, which are sourced from (customer / subscriber / caller) and other used operating systems approved in the work.